Dedicated Support

Your data needs will constantly evolve.

Dedicated Support is a flexible and agile framework that gives you access to all of Collectiv’s experts whenever a need arises.

"Collectiv resolved our problems within hours, not within days or weeks."

Alicia Battershell

Director of FP&A

Bring Outside Experts in Whenever You Need Support

The Microsoft Data Stack is ever-evolving. No matter how big and well-resourced an organization is, no team will have “brain and muscle” across all facets of these tools. You need outside experts who are there for you on a flexible and ongoing basis.

Dedicated Support is an adaptive framework that is tailored to the immediate requirements you have today and future requirements that will change over time.

How Dedicated Support Works for Your Organization

There’s always work to be done with tools like Fabric, Azure, Power BI, and Copilot. Here’s how the Dedicated Support framework is set up for organizational success.

1. You need immediate support.

You’ve identified a need for external support to help you achieve quick tactical outcomes for a specific project and/or general execution, so you reach out to Collectiv.

2. You’re matched up with our experts.

Your dedicated account manager reaches out to understand your top priorities, necessary skillsets, and desired timelines to match you up with the best talent from our team.

3. You see upfront costs and choose what you need.

You get our standard rate card, which gives you access to our entire team on an hourly basis. Because Dedicated Support is flexible, you choose the resources you need—how many and for how long.

4. Your project begins with Collectiv.

Collectiv gets started on your request within 24 hours and provides strategy, implementation, and support as needed per project or for ongoing execution.

5. You have exclusive access to experts.

Since you already have exclusive access to our industry and technical experts, you can work with a variety of consultants on a variety of project requirements at any time.

Does Dedicated Support work only when I have a specific project?

Dedicated Support works when you have a specific project or outcomes that require expertise you don’t have in-house, but it also fits in when you need execution capabilities before starting a formal implementation project, after a project ends, and anywhere in between.

A lot of our clients use Dedicated Support for a mixture of situations—they might have projects going on concurrently and/or use Dedicated Support as a catch-all whenever they identify an urgent need for external support. Our team is also happy to help you decide if and when Dedicated Support is needed if you’re unsure.

How long do Dedicated Support engagements usually last?

Several of our clients have had Dedicated Support running for years and they are planning to continue because it works well for them.

Collectiv’s clients enjoy having this level of flexibility because they can use Dedicated Support for a bigger project one month, a couple of smaller projects the next month—and so on. Really, the length of the engagement depends on what is right for your organization at this time.

How quickly can you start?

Usually, our consultants can start on your request within 24 hours of the execution of our contract.

How do I decide between Dedicated Support and staff augmentation?

Here’s a typical Dedicated Support scenario: You need a few hours of support one week, 40 hours of support the next, and you don’t need anything the week after that. Dedicated Support will work well for your organization because this flexible framework allows you to fill resource gaps as they arise.

Staff augmentation is a better fit when you need a particular resource for an extended period of time. For example, you need a Power BI developer or Azure expert and architect for 3-6 months at 30-40 hours per week.

How can I be sure that your consultants have the expertise we need?

There are plenty of developers out there, but at Collectiv, we have a talented team of consultants. Our consultants have industry-leading technical expertise in addition to strong business acumen.

We have expertise in Fabric, Azure, Power BI, and Copilot.

Instead of having predetermined solutions, our consultants actively listen to your needs and then implement a tailored solution.