Managed Services

Managed Services for Microsoft Fabric, Databricks, Azure, Power BI & AI.

Scale, stabilize, and secure your entire Microsoft Data Stack with proactive monitoring, governance, and expert support from Collectiv.

"Having Collectiv as a support partner means we’re never on our own. Their team jumps in quickly with the right expertise, helping us keep momentum without getting bogged down in issues."

Built for Organizations That Need Secure Scale

The Microsoft Data Stack is powerful but complex and monitoring, governance, and break/fix support can quickly overwhelm internal teams. Managed Services takes that burden off your plate with proactive oversight across Fabric, Databricks, Azure, Power BI, and AI.

You gain a predictable, scalable support model that keeps your data stack running smoothly without the overhead of constant monitoring, ad hoc troubleshooting, or building out a full internal support function.

Service Tiers

Bronze

Monitoring + alerting across Fabric, Databricks, Azure, Power BI

Silver

Bronze + 10 hrs/month Break/Fix support

Gold

Silver + Fabric Tenant Governance App

Platinum

Gold + Help Desk: workspace/user provisioning, intake, role changes, and governance

Ad Hoc

Break/Fix only, no monitoring

Key Benefits

Full Stack Coverage

Monitoring, governance, analytics, and engineering all in one package.

Predicatable Support

Tiered service levels and standardized pricing keep costs transparent.

Expert Oversight

Collectiv’s specialists safeguard performance and resolve issues with service level agreements (SLAs).

Enterprise Scalability

Your Collectiv consultant works side-by-side with your internal team during dedicated weekly hours providing strategy, execution, and continuity.

5. Scale as Needed

Need to add more hours, bring on another expert, or pivot to a new initiative? Strategic Support is structured but scalable, with flexible add-on options.

What technologies are supported?

Our Managed Services covers the full Microsoft Data Stack, including Microsoft Fabric, Azure Databricks, Azure Synapse, Data Factory, SQL, Data Lake Gen 2, and Power BI.

Can I use Managed Services for Power BI only?

Yes. We support Power BI-only environments, but Managed Services becomes even more impactful when connected to backend systems like Fabric or Databricks.

What’s the difference between Bronze and Silver?

Bronze includes proactive monitoring and alerting. Silver adds break/fix support alongside monitoring.

What is the Fabric Tenant Governance App in the Gold tier?

This add-on provides tenant-level visibility into workspace hygiene, user activity, model refreshes, and RBAC policies through a monthly SaaS tool.

What does Platinum include?

Platinum expands support to include help desk capabilities such as workspace/user provisioning, intake management, role changes, and access governance.

How does Ad Hoc support work?

Ad Hoc support is available for clients who don’t need continuous monitoring but want access to Collectiv’s team for break/fix support.

How is billing handled?

All services are delivered in standard six-month terms, with options to bill monthly or upfront.

What happens after six months?

Clients can renew at the same or a different tier, or offboard with Collectiv’s support team.